Convert up to 60% of return and refund requests by providing seamless exchange options that delight customers and make sense for your business.
Consolidate logistics and reduce the cost of returns by optimizing the returns process to get products back into sellable inventory from customers faster.
Keep customers happy by providing labelless, boxless, and drop-off returns across more than 200,000 locations.
“The Narvar Shopify app has proven to be an integral tool in improving our returns process. The features are robust and customizable...the support team has been a fantastic resource in navigating the tool and directing us towards solutions to fit our needs to continually improve and automate our processes.”
“Narvar is the best returns solution for us. We were able to automate the process very well. It is possible to receive returns from different countries. All of them are processed internally in the same way. Our employees can use the app to speed up the returns processing a lot. I can only recommend the system!”
“One of the best decisions we have made! Before Narvar, our returns process was outdated and missing vital components of the post-purchase customer processes. This is your solution if you want to automate your returns process and provide complete visibility to your customers—additionally, the onboarding team and company deliver on what they promise.”
“Narvar Returns & Exchanges offers a lot of flexibility in building a custom experience suited for your store, with all messaging and rules open to tweaking. If things get confusing, their support team is extremely responsive and thorough! Analytics is also thorough and easy to compile, which has helped us monitor our return rates on a product level.”
"[Narvar] has significantly reduced the number of customer support inquiries we've received about tracking updates. We had a lot of customers that wouldn't wait the 24 hours for the carrier status page to update, but thanks to Narvar's delivery date estimation, those customers are now more confident their order will arrive."