Returnly customers benefit when they switch to retail’s #1 post-purchase platform
Unlike Returnly, Narvar is not a point-solution—it’s the retail industry’s only end-to-end post-purchase platform.
Stop constraining your company’s efficiency by partnering with different vendors for returns, order tracking, messaging, analytics, and more. Cut costs and improve performance with a partner capable of providing everything you need to deliver an exceptional post-purchase experience.
Customer loyalty soars when you switch from Returnly to Narvar because shoppers fall in love with our focus on unparalleled convenience.
Narvar offers a wide array of frictionless return methods, including boxless, printerless, and home pickup returns. Enjoy access to the largest drop-off network in the United States, with more than 200,000 return locations spread across Walgreens, CVS, Simon Malls, Kohl’s, and more. Need to facilitate an exchange?—No problem. Narvar allows for exchanges (even and uneven), gift cards, and instant store credit.
Returnly isn’t known for providing exceptional customer service and support—Narvar is.
In addition to receiving your own dedicated customer success manager, you’ll also gain access to a premium global support network that operates 24/7/365 when you partner with Narvar. Why do we offer so much in the way of support and service?—Because taking exceptional care of our retail partners isn’t just good business, it’s the right thing to do as well.
Automated even and uneven exchanges
Exchanges in Returnly are manual
Convenient drop-off locations
200,000+ physical locations globally
Limited to carrier locations in the US
Scheduled home pickup for returns
Returns journey communication
Outbound order tracking and communication
Granular return policies and fees based on any customer or order attribute
Customizable rules across your customers
Dynamic rules for return routing to multiple locations
Returns fraud prevention
“Keep the item” intelligence
Flat fixed yearly fee
Billed monthly and takes commission on each return
Personalized returns experience
Dynamic returns tracking based on customer segment and shipment status
Static tracking landing page
“At Wolf & Shepherd, we’re committed to building customer trust. Narvar's ease of use and reliability make it an important tool for us. We look forward to continuing to scale and grow our business with Narvar’s support.”
“Our experience with Narvar has been exceptional. The platform has been invaluable to our team by streamlining the returns and refund process, making us more efficient as a company and enhancing our reputation for reliability and trustworthiness.”
“Our team utilizes Narvar for our reverse logistics. We love how easy the system is to learn and how helpful and proactive the Narvar team is whenever we need support. The return portal is fully customizable for your branding and there are always new features rolling out to improve our experience.”
“Narvar Returns & Exchanges offers a lot of flexibility in building a custom experience suited for your store. If things get confusing, their support team is extremely responsive and thorough! Analytics is also thorough and easy to compile, which has helped us monitor our return rates on a product level.”
“Narvar is the best returns solution for us. We were able to automate the process very well. It is possible to receive returns from different countries. All of them are processed internally in the same way. Our employees can use the app to speed up the returns processing a lot. I can only recommend the system!”
“The Narvar Shopify app has proven to be an integral tool in improving our returns process. The features are robust and customizable…and the support team has been a fantastic resource in navigating the tool and directing us towards solutions to fit our needs to continually improve and automate our processes.”
“One of the best decisions we have made! Before Narvar, our returns process was outdated and missing vital components of the post-purchase customer processes. With Narvar, our approach is automated and industry-leading.”