A family-run business with more than a century of history, Paper Mart prides itself on providing its shoppers with an exceptional customer experience from start to finish—it’s why they make such a huge effort to pack and ship out 99% of the orders they receive by 5 p.m. the same day. 

In fact, Paper Mart’s order fulfillment process was so smooth, reliable, and consistent that their call center never struggled to manage the occasional “where is my order?” inquiry even in the midst of the busy holiday season.  

All that changed in 2020. Join Paper Mart’s VP of Marketing, Allison McGuire, as she walks us through how they overcame fulfillment disruptions — and now see top-line growth within post-purchase.