Resource Library- Magical Moments 2019 Report

Magical Moments 2019 Report

How do you compare? Our latest benchmark study, compiled from over 7B+ interactions and 650+ retailers, shows 6 magical moments where you can build a stronger emotional connection across your customer’s shopping journey — and examples of brands that do this best.

Magical Moments 2019 Report

How do you compare? Our latest benchmark study, compiled from over 7B+ interactions and 650+ retailers, shows 6 magical moments where you can build a stronger emotional connection across your customer’s shopping journey — and examples of brands that do this best.

Panel:

Retailer benchmarks for the shopping journey

Get a detailed look at trends and best-in-class retailer examples of how they engage with consumers at critical points in their shopping journey — from the moment a shopper adds an item to their cart until after they receive
their shipment.

In this report we’ll cover:

  • Performance benchmarks and industry trends along the customer journey by country and category.
  • Best-in-class examples from live retailers to match each of the six magical moments.
  • Actionable steps and recommendations to help you immediately improve your customer experience.

This report analyzes more than 7 billion interactions worldwide and 650+ retailers’ customer purchasing journeys, identifying the touchpoints and brands that are successfully building emotional connections with customers.

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