Survive & Thrive Over the Holidays
Everything you need to know to optimize the post-purchase experience and see more success over the holidays. Download our eBook to learn how to make customers happier during this crucial time.
This ebook will help you to:
- Set the right expectations with your customers. Consumers want information before clicking 'purchase'
- Create a customer-friendly gift tracking experience. Many consumers ship gifts directly to the recipient, and that can raise anxiety about delivery.
- Monitor operations to stay ahead of problems. Access and analyze your order and carrier data together to know when there might be hiccups.
- Communicate in the case of delivery mishaps. How do you tell a customer their gift won't arrive in time for the holidays?
- Pave the way for frictionless Holiday returns. Use the returns process as an opportunity to win customer loyalty.