Resource Library- Returns Benchmarks Report

Returns Benchmarks Report

Our fourth annual study on retail returns explores how consumer behavior and expectations have changed in light of the COVID-19 pandemic, in ways that may be long-lasting and influence loyalty.

Returns Benchmarks Report

Our fourth annual study on retail returns explores how consumer behavior and expectations have changed in light of the COVID-19 pandemic, in ways that may be long-lasting and influence loyalty.

Panel:

It’s time to ditch status-quo, one-size-fits-all returns.

Download the report for:

  • Today's return policy trends (e.g. All Fortune 50 retailers cover return shipping fees. How do omnichannel and D2C retailers stack up?)
  • Best-in-class return policies to hang your hat on
  • A takeaway return policy rubric to grade your business

Your expert panel:
Moderated by:

Access the report