Returns Academy

On-Demand Learning From Industry Experts

School is back in session! Join Narvar for an on-demand learning experience you won’t forget—an intense immersion in the world of returns. Whether you consider yourself a naive freshman or super senior, this academy contains the right mix of introductory and advanced placement education for you.

  • Customer Experience 101
  • Returns Consolidation 203
  • Revenue Retention 310
  • WISMR 416

Why attend the Narvar Returns Academy?

Better Tap
Customers
for Inventory
Discover what you can do to source inventory from customers, including how to expedite returns to avoid the carrying cost of products sitting in your customers’ homes.
Increase
Exchanges and
Decrease Returns
Find out what you can do to create a bulletproof returns experience that promotes product exchanges and protects your revenue from the threat of cash refunds.
Improve Returns
Consolidation and
Profitability
Reduce carrying costs, shorten time to resale, and make it easier to recognize revenue by mastering the right approach to returns consolidation.

Instructors

Jay Gittens
Product Marketing Manager
Genevieve Easterling
Sr. Manager of
Customer Success
Deovrat Singh
Head of Logistics Partnerships
Claire Johnson
Product Marketing Manager
Mike Haswell
VP of Partnerships
Anna Ciesinski
Customer Success Lead
Scott Vandegrift
Head of Product
David Morin
Sr. Director of
Customer Success

Syllabus

Grab your pencil case, bust out the three-ringed binders, and get ready to take notes—our digital chalkboard is going to be covered with tips, tricks, and disruptive insights related to returns and reverse logistics.

(In addition to receiving a gold star on their report card, attendees will also receive a special gift just for showing up.)
  • Customer Experience 101 —
    How Returns Enhance Revenue Health


    Part 1: How are customer expectations evolving as it relates to returns?
    Part 2: What role does the returns process play in cultivating customer loyalty—especially with online shoppers?
    Part 3: Why will revenue health be tied to the returns experience going forward?
  • Returns Consolidation 203 —
    Activating Returns Consolidation to Improve Profitability


    Part 1: How does returns consolidation fit into the broader scope of reverse logistics?
    Part 2: What kind of bottom-line impact does returns consolidation have for retailers?
    Part 3: How do you activate returns consolidation to protect profitability in this economic climate?
  • Revenue Retention 310 —
    Using a Better Returns Experience to Turn Refunds Into Exchanges


    Part 1: Why are returns an opportunity for retailers?
    Part 2: With the economy on shaky legs, how can the returns experience help retailers ride out the turbulence?
    Part 3: What does it take to transform a customer looking for a refund into a customer looking for an exchange?
  • WISMR 416 —
    How to eliminate “Where is my refund?” From Your Customer’s Vocabulary


    Part 1: What are the factors that lead to a “Where is my refund?” inquiry?
    Part 2: Between increased customer service expenses and churn risk, what are the costs of letting 
WISMR run rampant?
    Part 3: How do you eliminate WISMR from your business?
Become a partner at
Narvar Returns Academy


Become a sponsor and help Narvar with this half-day of intense, returns-themed learning for retailers big and small. Our digital chalkboard will be covered in tips, tricks, and disruptive insights related to returns and reverse logistics.

Email
returnsacademy@narvar.com to learn more.
Are you ready?

Register for the
Narvar Returns Academy