Patients are consumers too. With ever-evolving expectations and higher stakes than typical deliveries, join us as we walk through…
• What patients expect
• How you can meet and exceed patient expectations
• How brands like CVS, Allheart, and Humana have mastered post-purchase
Split shipments (when a multi-product order is delivered in more than one package) are becoming more common, increasing by as much as 27% since the start of the pandemic. While part of the surge in split shipments can be attributed to significant increases in ecommerce transactions since 2020, there are other factors at play.
We’ll walk through the four main factors driving the uptick in split shipments, and your kit to overcome any split shipment hurdles in your way.
Narvar is now integrated with Klaviyo!
We’ll walk through how you can use this partnership to drive increased LTV for your customers by:
• Enriching customer profiles with post-purchase shipment events
• Powering marketing campaigns with shipment-related activity
• Timing post-purchase follow-ups for peak accuracy and engagement
Showing an estimated delivery date on a PDP or at checkout doesn’t just set clear expectations on the delivery date — it also powers conversion.
Retailers doing it well aren’t just showing a pre-purchase EDD – they’re doing even more. In this episode, we’ll break down:
• How to drive purchase urgency with estimated delivery dates
• Why showing multiple service methods is key to exceeding customer expectations
• What brands using pre-purchase EDDs today are seeing conversion rates double
To increase efficiency and boost revenue, Orvis added a free-shipping promotion to their return confirmation emails (Orvis’ alternative to an exchange program).
Consequently, Orvis customers felt the online returns experience became more convenient. As a result, Orvis saw a 124% lift in post-return orders (netting $185,000 in recaptured revenue), and 42% fewer WISMR inquiries to their call center.
Check out this episode where we break down the steps Orvis took to make this happen!
Exceptions cost retailers millions each year. Last mile delivery management tools can mean the difference between “return to sender,” a successful delivery, and a happy customer.
In this episode, we’ll talk through three ways to reduce exceptions up to 50% in the delivery journey while adding in customer conveniences that ensure delivery success.
According to the National Retail Federation, 20.8% of ecommerce purchases were returned in 2021.
And a 2019 survey from e-commerce marketing platform Yotpo found that 88% of shoppers had returned fashion items purchased online in the prior year, with 51% returning between $50 and $500 of merchandise.
(“Fit” and “quality” were the top reasons cited for returns, and almost half of respondents said that their purchases looked different in person than online.)
Which is why if you’re trying to reduce apparel and footwear returns in your ecommerce business, you need to start by getting serious about your product detail pages.
Listen in where we breakdown how you can better your product detail pages to reduce returns and add to your bottom-line.
Customers expect returns to be free and easy and brands want to provide a seamless post-purchase experience. The problem is, returns are expensive and are impacting your bottom line.
Let’s talk about returns, how much they cost, and how to reduce costs along the journey:
• Realizing the cost of returns
• How returns impact your bottom-line
• How to reduce costs in post-purchase
With customer acquisition costs that are through the roof, how do you maximize the ROI of your acquisition efforts and increase LTV?
Learn five key ways marketers utilize post-purchase as a way to increase LTV through impactful, value-added brand experiences that keep customers coming back.
Maximized inventory. Recovered revenue. Cost savings and operational efficiencies.
Top logistics and fulfillment organizations hone in on these areas of opportunity within post-purchase to move the needle on their businesses.
Listen in on this episode where we cover these three areas top-performing logistics and fulfillment operations focus on that add to the bottom-line.
Marketing spent thousands in getting shoppers to your site. You invest thousands in getting them to convert. And now what?
Industry-leading ecommerce teams like On Running, Rothy’s, and Orvis know what levers to pull to drive operational efficiencies and increase revenue without sacrificing on the customer experience.
Tune in as we divulge on the areas these brands focus on to create lasting bottom-line impact.
Customer Care and Customer Experience teams are the front-lines of any retail organization.
In this episode, we’ll focus on where and how these teams can create cost-savings, reduce WISMO, and drive customer loyalty.
Short on time? Get keyed into how WISMO is undermining your ecommerce success and our steps to remedy.
Post-purchase matters now more than ever.
When done right, it creates lifelong customers and generates operational cost and time savings. In this episode, we’ll talk through:
• What post-purchase is
• How brands that do it well see immediate results
• How you can get started
Don’t have time to tune in? Check out our explainer guide for all things post-purchase.