The Container Store partners with Narvar to transform their post-purchase experience → Learn More
See what real revenue retention looks like when you work with retail’s #1 returns platform.
Shopper loyalty soars when you switch to Narvar because shoppers fall in love with the unrivaled convenience of our return experience.
With Narvar, your customers gain access to multiple frictionless return methods (including boxless, printerless, and home pickup), as well as the largest drop-off network in the United States, with more than 200,000 return locations.
Loop is a point solution—Narvar isn’t. In fact, Narvar provides the only end-to-end post-purchase platform in retail.
Instead of partnering with different vendors for returns, order tracking, messaging, and analytics, you can use Narvar as your one-stop shop. When you do, you’ll see your operating costs drop, your efficiency increase, and your customers smile.
Need to facilitate an exchange?—No problem. Narvar allows for exchanges (even and uneven), gift cards, and instant store credit.
As the biggest player in post-purchase it only makes sense that Narvar knows a thing or two about converting returners into exchangers. If retaining revenue and reducing refund requests are important to your future, Narvar is the partner you want to work with.
Works on multiple ecommerce platforms
Works on platforms beyond Shopify, including SFCC, Magento, and more
Requires EasyPost as 3PL
Works with over 400 carriers, no 3PL required
Convenient drop-off locations
200,000+ convenient drop-off points
Scheduled home pickup for returns
Features a robust home pickup offering
Returns journey communication
Provides customer notifications and tracking for returns
Omnichannel return support
Exceptional omnichannel returns support
Flexible return rules and policies
Customizable rules, including multi-location return routing
Returns consolidation
Robust return consolidation capabilities with
pre-negotiated rates
Flat-fee
Flat-fees available without a per-return commission
Scalable
Built to scale with growing retailers, all the way to enterprise
Large partner network
Robust partner network includes Klaviyo, Gorgias, TapCart, Zendesk, and more
Seamless UI
Cumbersome UI that doesn’t surface inventory for exchange
“Our experience with Narvar has been exceptional. The platform has been invaluable to our team by streamlining the returns and refund process, making us more efficient as a company and enhancing our reputation for reliability and trustworthiness.”
“Our team utilizes Narvar for our reverse logistics. We love how easy the system is to learn and how helpful and proactive the Narvar team is whenever we need support. The return portal is fully customizable for your branding and there are always new features rolling out to improve our experience.”
“Narvar Returns & Exchanges offers a lot of flexibility in building a custom experience suited for your store. If things get confusing, their support team is extremely responsive and thorough! Analytics is also thorough and easy to compile, which has helped us monitor our return rates on a product level.”
“Narvar is the best returns solution for us. We were able to automate the process very well. It is possible to receive returns from different countries. All of them are processed internally in the same way. Our employees can use the app to speed up the returns processing a lot. I can only recommend the system!”
“The Narvar Shopify app has proven to be an integral tool in improving our returns process. The features are robust and customizable…and the support team has been a fantastic resource in navigating the tool and directing us towards solutions to fit our needs to continually improve and automate our processes.”
“One of the best decisions we have made! Before Narvar, our returns process was outdated and missing vital components of the post-purchase customer processes. With Narvar, our approach is automated and industry-leading.”
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