Boxless Returns

Make returns easier than ever. Offer customers the ability to return to a local The UPS Store location without worrying about packaging or printing labels.


  • Increase NPS with the easiest way to return

  • Reduce customer support costs

  • Differentiate yourself from other retailers

Offer paperless and boxless returns
at nearly 5,000 The UPS Store locations.

Customers Want Convenience

21% of customers would be willing to pay up to $5 to have return packaging and labeling taken care of for them.

Read the 2020 Narvar Consumer Returns Study

No box? No problem!

No packaging or printers needed! Customers simply show a QR code at their selected The UPS Store location. UPS takes care of packaging and shipping back to your warehouse.

Option to pay upfront

Let customers pay directly for this return method.

Act on customer feedback

Ensure a superior experience by measuring NPS across all The UPS Store locations and taking action to improve based on customer feedback.