Magic Moments: Experience Report

Unlock all Moment Insights

Narvar Experience Score

Shop.com

20 / 50

Industry Average

27 / 50

Your Narvar Experience Score is based on our audit of the
6 Key Moments throughout your customer journey

MOMENT 1: INSIGHTS

The moment before clicking ‘buy’…or abandoning the bag

RECOMMENDATIONS

Be upfront about how the shoppers can return something on your product page and at every other touchpoint, making sure it's easy to understand all the eligibility criteria and options available.

Provide the customer with clear and detailed information on the estimated delivery date and time; giving them the confidence to click ‘buy’.

CUSTOMER INSIGHT

Did you know that 49% of shoppers actively check the retailer’s return policy before completing an online transaction? Or that 74% agree that they are more likely to shop again with retailers that provide estimated delivery dates and times on their pre-purchase page.

Getting this moment right is critical to securing a sale – today and tomorrow.

MOMENT 1: SCORE
Shop.com

5 / 9

Industry Leader
Macy's

9 / 9

See the Scoring Criteria
WHO'S DOING IT BEST?

Macy's

Macy's makes sure that all the information their customer might require at this stage of the journey can be found easily including information on their various delivery options including estimated delivery dates and a clear and concise returns policy.

Unlock all 6 key moments to reveal
how you can improve your customer journey.

Unlock all Moment Insights

Unlock all 6 key moments to reveal
how you can improve your customer journey.

Unlock all Moment Insights

Unlock all 6 key moments to reveal
how you can improve your customer journey.

Unlock all Moment Insights

Unlock all 6 key moments to reveal
how you can improve your customer journey.

Unlock all Moment Insights

Unlock all 6 key moments to reveal
how you can improve your customer journey.

Unlock all Moment Insights

Unlock all 6 key moments to reveal
how you can improve your customer journey.

Unlock all Moment Insights

Unlock all 6 key moments to reveal
how you can improve your customer journey.

Unlock all Moment Insights

Unlock all 6 key moments to reveal
how you can improve your customer journey.

Unlock all Moment Insights

Unlock all 6 key moments to reveal
how you can improve your customer journey.

Unlock all Moment Insights

Unlock all 6 key moments to reveal
how you can improve your customer journey.

Unlock all Moment Insights
MOMENT 6: INSIGHTS

The moment before clicking ‘buy’…or abandoning the bag

RECOMMENDATIONS

Be upfront about how the shoppers can return something on your product page and at every other touchpoint, making sure it's easy to understand all the eligibility criteria and options available.

Provide the customer with clear and detailed information on the estimated delivery date and time; giving them the confidence to click ‘buy’.

CUSTOMER INSIGHT

Did you know that 49% of shoppers actively check the retailer’s return policy before completing an online transaction? Or that 74% agree that they are more likely to shop again with retailers that provide estimated delivery dates and times on their pre-purchase page.

Getting this moment right is critical to securing a sale – today and tomorrow.

MOMENT 6: SCORE
Shop.com

5 / 9

Industry Leader
Macy's

9 / 9

See the Scoring Criteria
WHO'S DOING IT BEST?

Macy's

Macy's makes sure that all the information their customer might require at this stage of the journey can be found easily including information on their various delivery options including estimated delivery dates and a clear and concise returns policy.