Home Pickup is an add-on feature that provides consumers with the option to schedule a courier pickup at the end of your return experience. First, submit your return using the retailer’s online return portal. If you choose to return your items using a prepaid shipping label, you may be invited to book a home pickup. Print your label and package your items before the courier arrives. When the courier arrives, simply hand over your return package, or leave it on your porch, and we’ll take care of the rest.

The program is currently available in New York City, San Francisco Bay Area, San Diego, Houston, Los Angeles, Chicago and Philadelphia.

Your return package should be less than 10 lbs and smaller than 18 inches. Smaller items such as apparel, shoes, and accessories will typically qualify, but larger items like appliances and furniture will not be accepted. The courier may decline to accept packages that do not qualify.

Each individual package pickup is a single $7 convenience fee (in addition to any return fees deducted by the retailer). This fee is non-refundable except for cases where the courier failed to pick up the package. 

You do not need to be home. You can choose between contactless pickup, direct handoff, or front desk pick up. If you select contactless pickup, you can provide pickup instructions when scheduling and then leave your package out for the courier to pick up. However, we cannot guarantee the safety of your package and cannot refund the pickup fee if the item is not present when the courier arrives.

Your items must be packaged properly. Include your packing slip in the package and adhere the shipping label to the outside. If your return is not properly boxed or labeled, the courier will reject your pickup.

The courier will arrive between 10AM and 6PM on the day of your pickup.

You will receive an email to confirm your package was picked up by the end of the pickup day. If there was an issue and your package was not picked up, you will receive an email notifying you with next steps.

Your package will be put in transit to the retailer’s fulfillment center no later than 48 hours after pickup. Most retailers issue refunds after the package arrives at their location. You can check your retailer’s refund policy to see when you should expect your refund.

Narvar covers up to $200 of each return in cases where the items are damaged, lost, or stolen while it is in the possession of the courier. We do not provide refunds for incidents which occur before the pickup or after the shipping carrier has taken possession. Please report any issue first to your retailer.

You can track the progress of your package by using the “Track Your Return” link in your pickup confirmation email. You cannot track the progress of your courier. The first update you will see will be when the package is scanned by the shipping carrier.

No, you must book pickups separately for each package. The courier will not accept packages which were not part of your pickup booking.

If there is a problem with the courier and we cannot pick up your return, we will refund you for the pickup fee. If you would like to reschedule your pickup, email us at Narvar_Returns@narvar.com with the retailer name, order number, and originally scheduled pickup date and we can help you with next steps.

No, your scheduled pickup date cannot be changed or canceled at this time. If you missed your scheduled pickup, your pickup fee is not refundable. You can still ship back your return by dropping off your labeled package at a nearby carrier location.

Your pickup address is pulled from the original order address and cannot be changed at this time.

You will see a charge labeled NARVAR * “RETAILER NAME” in your credit card statement.

Please email Narvar_Returns@narvar.com and we will be happy to assist you.