Narvar's 2024 State of Returns report is here—get your copy now!
Ditch status-quo, one-size-fits-all returns. → Learn More
Narvar's 2024 State of Returns report is here—get your copy now!
Retain more revenue, provide intelligence-driven personalization, and drive cost-savings at every step of the journey with the best returns management software for your business.
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Meet your customers where they are with home pickup, store dropoff, and 200k+ additional Narvar Network dropoff locations. No box or printer needed.
Save the sale with exchanges and offer gift cards and instant credit to speed up the next purchase.
Increase customer satisfaction with proactive updates at every step of the return and refund process. Personalize the return tracking page to drive engagement and incremental revenue.
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Save big by intelligently routing items directly to one or more locations, including stores, your warehouse, or your vendor's DC.
Reward your best customers, deflect fraudsters, and drive better business outcomes based on the consumer and return reason.
Define distinct returns flows, policies, and fees for different customer segments and product categories to offer a tailored returns experience that builds loyalty and reduces risk.
Accept returns from any channel, and set complex return rules within the returns management software to recapture revenue and save costs.
Reward your best customers, risk-free. Based on Narvar Intelligence signal, provide instant refunds or allow customers to keep the item while preventing abuse.
Narvar Network data provides insight into who is fraudulent so you can reduce fraud-related costs while providing a tailored return experience.
Define reason-based fees, such as no return shipping fee for an incorrect item, to provide a great experience even when the purchase didn't work out.
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Narvar's expansive global network allows you to serve large markets with the cost savings and confidence. Scale with our proven platform.
A global logistics network of over 200,000 drop-off points via 600+ carriers, managed for you– every step of the way.
Intelligently route items based on product type, location and return reason. Use AI to help consolidate or determine the best omni-channel route based on your business objectives.
Save huge on shipping and processing costs by returning directly to a vendor or to mutlple destinations.
You are never locked in. We support any order, warehouse, or transportation management system that you use now or in the future.
Returns management software automates much of the return process for e-commerce and omnichannel businesses. Retail brands can leverage returns management software to allow customers to seamlessly initiate and process a return request. After determining the best return or disposition option(s) through automated rules and logic, the consumer is able to choose from a selection of convenient return methods. The returns management software then generates a return shipping label or QR code to enable pickup or dropoff of the returned order.
Returns management software automates the e-commerce returns process, decreasing “Where is My Order” (WISMO) queries from customers, increasing efficiency by sending the returned order to the optimal distribution or store location, and improving the customer experience by providing a seamless, easy-to-use portal for initiating a return and a wide-range of customer-friendly return options to choose from.
Narvar Return & Exchange supports many enterprise and mid-market retail brands, includingAmerican Eagle, Banana Republic, Crew Clothing, Estee Lauder, Gap, TWOTHIRDS, Newell Brands, Seager, Sephora, Christy Dawn, Horizn, Nuun, and more.
