Returns without concern.

Small to medium sized items such as shoes, bags, apparel etc. can be returned through lockers. If your item is large, such as a piece of furniture or sporting equipment, we encourage you to select an alternate return method. 

There is no additional cost to using a Narvar locker. 

Yes, you can select a lower locker if that’s easier. 

NO! Returning items to a Narvar locker saves you the time and cost of packaging and printing labels. 

You have until the end of the return window the brand provided for your purchase. If your locker return code expires, please re-initiate the return online to get a new code. 

Yes, your return can be tracked and you will be notified when your refund is processed. 

You will receive your refund once the retailer has received the items and processed your payment. 

Narvar lockers are a safe and secure way of returning items. We work directly with brands to guarantee that items returned by customers are received safely at the retail warehouse for processing and refund. 

You may drop-off your return at any Narvar locker with the barcode provided. We do our best to keep spare lockers. However, there’s a chance the lockers may get full! 

Unfortunately not. We only allow one locker per return transaction. The transaction itself can have multiple items. 

There are 3 locker sizes for you to choose from. If your items do not fit into any of the available lockers, you can always ship your items back to the retailer instead. Use the “View Code” link on your Locker Return Code page from your return email to access the shipping label.

The locker return code is valid for 30 days. However, we encourage you to return the item within 72 hours of receiving the code. This will ensure that the spot reserved for you is still available. 

Yes, if you would like to mail your return, please use the “View Code” link on your Locker Return Code page from your return email to access your shipping label.

Please contact customer service at lockers@narvar.com.