Narvar Returns & Exchanges for

The ultimate returns solution for Shopify merchants

Seamless returns meet customers where they are with easy drop-off at 200,000+ locations — no labels, no boxes, no hassles.
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Partnering with growing brands on Shopify

Create confident customers with a returns experience worth remembering

Deliver unmatched customer flexibility

Eliminate friction with printerless and boxless returns

Provide choice and convenience to customers through a wide range of return methods, including printerless labels and boxless return options.

Choose from 200,000+
drop-off locations

Offer customers the flexibility to return to 200,000+ carrier and retail locations such as The UPS Store, Fedex, Walgreens, Nordstrom, and Simon Malls.

Implement the right return policy
for your business, complexities and all

Craft flexible return policies

Deploy tailored returns flows, policies, and fees for different products or customer segments to offer a differentiated experience.

Tap into intelligent dispositioning

Take advantage of smart dispositioning to get products back to the right location, for the right price, at the right time.

Transform your returns,
turning refunds into exchanges

Recapture revenue with recommended exchanges

Convert up to 45% of refunds to exchanges by recommending exchanges of same or different value to customers right within the returns flow.

Retain customers by incentivizing store credit

Add a credit bonus to store credit refunds based on specific exchange rules that will incentivize customers to keep shopping in your store.

Get started quickly and use analytics
to improve returns operations

Leverage actionable insights to create demonstrable impact

Iterate on product feedback with return reason insights and inform reverse logistics flows with real-time data flowing back to your brand.

Measure ROI to monitor your returns program

Optimize for success with ROI calculations on revenue retained through exchanges and store credit.

Get more insights from the experts