A great experience can be the difference between a one-and-done shopper or a lifelong customer, and in a world where consumers are switching brands and trying new products like never before, the stakes are higher than ever. Therefore, offering a seamless customer experience is critical to the health and longevity today’s brands.
At the heart of every exceptional customer experience is a combination of transparency and communication. This reality is what makes Narvar’s expanded partnership with Klayvio so exciting—as an Elite Tech Partner, Narvar enables retailers like you to control customer expectations with real-time communication throughout their entire journey.
Having a seamless journey throughout your customer experience is critical. Now you can leverage the power of Klaviyo to find and target segments, and utilize post-purchase data from Narvar to create a fully connected experience.
This means you can…
With this expanded partnership, your customer experience teams can build connected journeys in Klaviyo, and power this connected experience with data from Narvar.
Not every purchase will result in a happy customer, and when it doesn’t work out the experience should still be seamless. Because when it is, those individuals will come-back and shop again.
With Narvar and Klaviyo retailers can easily initiate a return or exchange through our online portal, and then get consistent email or SMS communication throughout the process. For exchanges, consumers can select another size or another item that may be a better fit.
According to PWC, one in three consumers will walk away from a brand they love after just one bad experience. Every supply chain hiccup or backend inefficiency doesn’t just leave employees scrambling—customers are impacted, too.
When the inevitable happens, it’s paramount for retailers to eliminate as much friction as possible. Doing so creates a positive experience for customers and increases their willingness to purchase again down the road (leading to higher lifetime value).
Talk to us! We’d love to share additional details about this budding partnership.
Currently the Senior Content Marketing Manager at Narvar, helping 1300+ of the world's most-admired brands—including Sephora, Levi's, and L'Oréal—take their post-purchase experiences to new heights. Born and raised in San Francisco, but I've lived all over the world. Previous residences include Seattle, Denver, Santa Monica, Kinsale (Ireland), and Wellington (New Zealand). Writer by trade, football player by passion, and tall by genetic lottery.