[Cheat Sheet] Build a Returns Experience That Customers Love

We all know that returns can be risky business for retailers. But if done right, they can also offer an opportunity to win more customer loyalty and drive more revenue. To help retailers get the most out of their returns, we created a helpful new cheat sheet, "7 Steps to Building a Returns Experience Customers Love," which covers everything you need to know to build a truly optimized experience and meet modern consumer expectations: