ALL COURSES
Revenue Retention 310
Course Content
How are customer expectations evolving as it relates to returns?
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Jay Gittens is a product marketing manager with a wealth of retail technology experience. Prior to joining Narvar, Jay spent more than three years working in product marketing at Shopify.

3min 30sec
Jay Gittens
How are customer expectations evolving as it relates to returns?
3min 30sec
What role does the returns process play in cultivating customer loyalty?
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For more than four years, Genevieve Easterling has been helping retailers create better buying experiences through her work at Narvar. She specializes in supporting the world’s most innovative brands thrive in an ever-changing consumer landscape.

3min 50sec
Genevieve Easterling
What role does the returns process play in cultivating customer loyalty?
3min 50sec
Why will revenue health be tied to the returns experience going forward?
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As the Head of Retail Strategy at Narvar, David Morin is a skilled relationship builder, adept at navigating and managing diverse personalities in the retail and technology spaces. He works with cross-functional teams to define business strategies and be the voice of the customer in Narvar’s product road-map.

4min
David Morin
Why will revenue health be tied to the returns experience going forward?
4min
Course Content
How does returns consolidation fit into the broader scope of reverse logistics?
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Scott Vandegrift spent more than 20 years at Gap Inc managing an array of product-led initiatives from customer fulfillment to API strategy. Now at Narvar as the Head of Product, Scott focuses on helping retailers reimagine what an exceptional omnichannel experience should look like from a shopper’s viewpoint.

6min
Scott Vandegrift
How does returns consolidation fit into the broader scope of reverse logistics?
6min
What kind of bottom-line impact does returns consolidation have for retailers?
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A self-described entrepreneur at-heart, Deovrat Singh is the Head of Logistics Partnerships at Narvar. An expert in courier relationship management and on-demand services from first-mile to last-mile, Deovrat’s logistics knowledge is second-to-none at Narvar.

1min 30sec
Deovrat Singh
What kind of bottom-line impact does returns consolidation have for retailers?
1min 30sec
How do you activate returns consolidation to protect profitability in this economic climate?
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Michael Haswell joined Narvar to improve its business development and corporate development functions. With more than 25 years experience working in tech, Michael’s resume features an array of specialties, including landscape analysis, product strategy, product development, go-to-market strategy, product incubation, and more.

7min
Michael Haswell
How do you activate returns consolidation to protect profitability in this economic climate?
7min
How ReBound (formerly Cycleon) optimizes reverse logistics with returns consolidation
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Joseph Valentine - Senior Sales Executive, ReBound (formerly Cycleon)

Also known by the moniker “Mr. Returns”, Joseph Valentine helps brands build sustainable returns management solutions at scale. In doing so, Joseph empowers ReBound’s clients to lower their costs, improve their customer experience, and minimize their carbon footprint.

Michael Haswell - VP of Partnerships, Narvar

Michael Haswell joined Narvar to improve its business development and corporate development functions. With more than 25 years experience working in tech, Michael’s resume features an array of specialties, including landscape analysis, product strategy, product development, go-to-market strategy, product incubation, and more.

7min
Joseph Valentine
How ReBound (formerly Cycleon) optimizes reverse logistics with returns consolidation
7min
How Pitney Bowes helps retailers succeed with returns consolidation
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Vijay Ramachandran - VP of GTM Enablement + Experience, Pitney Bowes

Vijay Ramachandran uses his 20-plus years of marketing expertise to develop creative go-to-market strategies for a company that’s been around for a century, Pitney Bowes. His ability to prospect in a way that cultivates strong relationships rather than burning bridges is key to his success as a marketing and growth professional.

Michael Haswell - VP of Partnerships, Narvar

Michael Haswell joined Narvar to improve its business development and corporate development functions. With more than 25 years experience working in tech, Michael’s resume features an array of specialties, including landscape analysis, product strategy, product development, go-to-market strategy, product incubation, and more.

17min
Vijay Ramachandran
How Pitney Bowes helps retailers succeed with returns consolidation
17min
Course Content
Why are returns an opportunity for retailers?
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Claire Johnson is one of Narvar’s most-trusted and well-respected product marketing experts. In addition to being well-versed in all things post-purchase, Claire’s uncanny ability to transform vulnerabilities (e.g., returns) into opportunities (e.g., even higher sales) for retailers is unrivaled amongst her peers. 

8min 30sec
Claire Johnson
Why are returns an opportunity for retailers?
8min 30sec
With the economy on shaky legs, how can the returns experience help retailers ride out the turbulence?
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Meet Anna Ciesinski—an experienced customer success leader at Narvar with a track record of delivering strong results despite working in a demanding, fast-paced environment. Anna is especially adept at helping retailers navigate from running turbulent returns processes, to running return operations that are smooth and efficient.

2min
Anna Ciesinski
With the economy on shaky legs, how can the returns experience help retailers ride out the turbulence?
2min
What does it take to transform a customer looking for a refund into a customer looking for an exchange?
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For more than four years, Genevieve Easterling has been helping retailers create better buying experiences through her work at Narvar. She specializes in supporting the world’s most innovative brands thrive in an ever-changing consumer landscape.

5min
Genevieve Easterling
What does it take to transform a customer looking for a refund into a customer looking for an exchange?
5min
How Rise.ai drives customer loyalty with store credit refunds
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Tom Reiss - Chief Revenue Officer, Rise.ai

Tom Reiss is a tech lover with a strong understanding of commercial and financials. Fueled by an entrepreneur’s spirit and a wealth of curiosity, Tom strives to improve and optimize everything he touches at Rise.ai. His passion for people management and relationship building is fundamental to his success as an executive leader.

Richard Terry-Lloyd - Chief Revenue Officer, Narvar

Richard Terry-Lloyd brings more than 25 years of sales experience to Narvar (including previous stops at AppZen, Zuora and Salesforce), and is recognized as a GTM leader with a passion for rapidly building and growing SaaS tech businesses. As the Chief Revenue Officer, Richard is responsible for scaling Narvar’s growing revenue streams across product lines, customer segments, and industry verticals

16min
Tom Reiss
How Rise.ai drives customer loyalty with store credit refunds
16min
Course Content
What are the factors that lead to a ‘Where is my refund?’ inquiry?
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Claire Johnson is one of Narvar’s most-trusted and well-respected product marketing experts. In addition to being well-versed in all things post-purchase, Claire’s uncanny ability to transform vulnerabilities (e.g., returns) into opportunities (e.g., even higher sales) for retailers is unrivaled amongst her peers.

5min 40sec
Claire Johnson
What are the factors that lead to a ‘Where is my refund?’ inquiry?
5min 40sec
Between increased customer service expenses and churn risk, what are the costs of letting WISMR run rampant?
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As the Head of Retail Strategy at Narvar, David Morin is a skilled relationship builder, adept at navigating and managing diverse personalities in the retail and technology spaces. He works with cross-functional teams to define business strategies and be the voice of the customer in Narvar’s product road-map.

5min
David Morin
Between increased customer service expenses and churn risk, what are the costs of letting WISMR run rampant?
5min
How do you eliminate WISMR from your business?
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Meet Anna Ciesinski—an experienced customer success leader at Narvar with a track record of delivering strong results despite working in a demanding, fast-paced environment. Anna is especially adept at helping retailers navigate from running turbulent returns processes, to running return operations that are smooth and efficient.

3min
Anna Ciesinski
How do you eliminate WISMR from your business?
3min

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