Retain customers and recapture revenue with exchanges

Convert up to 60% of refunds into exchanges and store credits.
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Trusted by the world's leading brands. Over 1,200 and counting.

The ROI of exchanges

Recommended exchanges

Let consumers exchange items for similar SKU options right within their returns flow. Exceed expectations by letting consumers pay the difference or get refunded for items of uneven value.

Configurable returns rules

Create custom and granular return rules to offer unique return policies based on customer segment, product, or return reason.

Offer store credit or refund to original payment method

Choose to offer and incentivize store credit refunds or the option the send refunds back to the original payment method.

Analytics to measure ROI

Measure the ROI of exchanges by analyzing the total percentage of returns that were converted into exchanges and their associated merchandise value.

The Narvar Network

Champions of post-purchase

Any Carrier. Any Platform. Any Channel.

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countries & territories

8 billion

consumer interactions

2 billion


The power of the Narvar platform available on Shopify

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